Help Center

Booking, safety, and account basics

• How does booking work on NeighborPaws?

  Open a sitter profile and start a chat with "Message". Booking details (dates, visit count, scope) are agreed in chat first, then confirmed in the booking flow.

• When is a booking considered confirmed?

  A booking is confirmed once both sides agree on terms and the sitter accepts the request. Keep all details in chat for clarity and support.

• How can I stay safe when booking a sitter?

  Use verified profiles, keep communication in platform chat, confirm address/date details in writing, and avoid sharing sensitive data outside the platform.

• I forgot my password. What should I do?

  Use "Forgot password" on the login page. You will receive a reset token by email (if SMTP is configured) and can set a new password.

• Do I pay directly in the app?

  If payments are enabled for your environment, you can pay through the booking payment flow. Otherwise, follow the arrangement agreed in chat.